Many entrepreneurs have told me that things never go exactly as planned when starting a business. I can now validate from experience on many subjects that this is true but I hadn’t expected the reception of deliveries to be quite so tricky. Every delivery seems to have it’s own story and I admit that now when I receive a delivery I brace myself in preparation for the next mishap.
I have had the classical cases (which I was expecting) of deliveries with missing articles, deliveries with damaged goods, delayed deliveries, no show deliveries, even double deliveries (due to IT issues). I have had the delivery where you totally underestimate the weight. I found myself going to LeRoy Merlin to collect the goods I had ordered on line and then discovering that not only had I underestimated the weight which was over 25 kilos but I had underestimated the size too. There was no way I could carry the merchandise in the metro on my own.
Then there have been the deliveries where you lose your patience. I got one of my deliveries (2 boxes) sent to a pick-up collection point in a store close by. One of the boxes arrived quickly at the delivery point but there was no explanation for the other box. After complaining several times to the supplier, it transpired that the other box had been accidentally sent to another collection point. The supplier had the cheek to tell me that since I hadn’t collected it (which of course was impossible because they never informed me), the carton was sent back to their warehouse. If I wanted it back, I would have to pay again and they would refund me later on.
Today however reached a new level. The transporter arrived in a huge truck and stopped in the middle of the road blocking the traffic. He then proceeded to unload 2 big pallets with dishwasher and fridges on it. He left them on the road between 2 cars. I imagined that this was a temporary placement as he was blocking the traffic. He then asked me to sign the delivery slip and told me that he had no intention of bringing them any further and would not even put them on the pavement. When you are an entrepreneur you learn how to manage these cases (to ignore the transporters dishonest proposal of €200 to carry it 5 metres further because he thinks you are an easy target being a woman and a foreigner) but sometimes it would be nice if it could be just a little bit easier.
I was just about to post this blog when I received an early delivery. The transporter arrived with a palette weighing 100 kilo and placed it outside the door and I thought here we go again. To my surprise, he then proceeded to help me unwrap the merchandise and then bring all the boxes into Connect Café and all this with a smile. It seems that every delivery is unique.